Retail & Distribution · France · 2024
Conversational AI assistant for customer service
Deployment of a multichannel AI assistant (web, WhatsApp, mobile) handling over 70% of customer requests without human intervention.
The challenge
Absorb rapid growth in customer support volumes without degrading service quality or exploding costs.
Our solution
AI assistant trained on the client's knowledge base, smooth handoff to a human advisor for complex cases, and continuous improvement through interaction learning.
The results
70% of requests resolved automatically
Average response time under 8 seconds
Customer satisfaction up 24%
Key results
70%
auto-resolved
<8s
response time
+24%
satisfaction